Shipping policy

 

This Shipping Policy governs the shipment of products offered on the website https://korvirox.store/, operated by Cloudsy LLC, with its registered address at 30 North Gould Street, Sheridan, Wyoming 82801, United States, and contact email korvirox@gmail.com. By placing an order through our store, you agree to the terms outlined below.

1. Order Processing

Orders are processed within 3 to 6 days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

In case of stock shortages or issues during preparation, the customer will be notified via the email provided.

2. Shipping Methods, Zones and Delivery Times

We ship to the European Union excluding Spain.

Available shipping methods:

Standard Shipping: 5 to 12 business days.

The indicated delivery times are estimates and may vary due to external factors (logistics operations, customs, weather conditions, or other circumstances beyond the control of Cloudsy LLC).

3. Shipping Costs

Shipping costs are displayed and calculated at checkout before completing the purchase, based on destination, weight/volume, and selected shipping method.

Free shipping.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number and a link to monitor your shipment.

If you do not receive this email after the maximum processing time has passed, please contact korvirox@gmail.com.

5. Deliveries and Addresses

It is the customer’s responsibility to provide a complete and accurate address.

If an order is returned due to an incorrect/incomplete address or failed delivery, reshipment will be subject to payment of new shipping costs.

Once the order is in transit, it is not possible to modify the address. For changes prior to dispatch, please contact korvirox@gmail.com as soon as possible.

6. International Shipping and Customs

Orders may be subject to customs duties, taxes, or import fees determined by the destination country’s customs authorities.

These charges, if applicable, are the responsibility of the customer and are not under the control of Cloudsy LLC.

Customs procedures may add delays to the estimated delivery time.

7. Delayed, Lost Packages or Shipping Incidents

If you notice an unusual delay or the tracking does not update within a reasonable time, contact us with your order number and tracking information so we can request an investigation from the carrier.

In the event of confirmed loss by the logistics operator, we will manage the claim with the carrier and inform you of the next steps.

For incidents, contact: korvirox@gmail.com

Required information:

  • Order number

  • Brief description of the issue

  • Photos (if applicable):

    • Shipping label

    • Outer packaging

    • Product damage

    • Inner packaging

If the package arrives damaged, you must notify us within a maximum of 24 hours after delivery.

8. Receipt and Inspection

We recommend inspecting the package externally at the time of delivery.

If you notice visible damage to the packaging or signs of tampering, note it on the carrier’s delivery slip and document the issue with photos of the package and label.

For damaged or defective items after delivery, please refer to our Returns and Refund Policy available at https://korvirox.store/policies/refund-policy

9. Cancellation Before Shipping

You may request order cancellation before it is dispatched.

If the order has already been prepared or shipped, the customer must cover the shipping cost. Afterwards, a return may be requested within the first 14 business days after receiving the order, with return shipping costs also borne by the customer.

10. Changes to This Policy

Cloudsy LLC may modify this Shipping Policy at any time. Updates will take effect upon publication on https://korvirox.store/

11. Contact

For any inquiries related to shipping: korvirox@gmail.com

Effective Date: 03/01/2026